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For eye care professionals

Terms & Conditions

Terms & Conditions of sale

 

1. General

 

1.1 In these Conditions "the Seller" means Essilor Limited, "the Buyer" means the individual firm or company with whom the Seller contracts to sell the Goods, and "the Goods" means the goods materials or services which are subject of these Conditions.

1.2 All quotations are given and all orders are accepted on these Conditions which shall override and exclude any other Conditions stipulated or referred to by the Buyer and all order made by the Buyer shall be deemed to be made subject to these Conditions.

1.3 No modification of these Conditions shall be effective unless made by an express written agreement between the Buyer and the Seller.

1.4 No order placed by the Buyer shall be deemed to be accepted by the Seller until a written acknowledgement of order is issued by the Seller or (if earlier) the Seller delivers the Goods to the Buyer.

 

2. The Goods

 

2.1 All descriptions and illustrations in the Seller's catalogues, price lists and advertisements or otherwise communicated to the Buyer shall not form part of the contract, but shall be treated as approximate only unless otherwise stated. Sections 13 and 15 of the Sale of Goods Act 1979 are hereby expressly excluded.

2.2 The Buyer shall determine the suitability of the Goods for their intended use and the Buyer shall not rely upon any representations made by or on behalf of the Seller.

2.3 The Buyer and the Seller hereby agree that paragraph 9 of the Electronic Commerce (EC Directive) Regulations 2002 shall not apply to any order made by the Buyer under these conditions.

 

 3. Price

 

3.1 The price to be paid for the Goods will be the Seller's list price prevailing upon the date upon which the Buyer's order for the Goods is accepted by the Seller.

3.2 The Seller shall be entitled to adjust the price to be paid for the Goods by such amount as it thinks fit at any time before the despatch of the Goods in the event of any increase in the cost to the Seller in supplying the Goods, whether such increase shall result from higher costs of raw materials, labour, transport, or overhead expenses, or from any other cause whatsoever. 

3.3 The Seller shall be entitled to make an additional charge for postage and packing.

 

 4. Delivery & Risk

 

4.1 Every effort is made to meet delivery dates, but a fixed date shall not be a condition of the supply of the Goods.

4.2 Late delivery shall not be a ground for cancellation or refusal to take delivery of the Goods and the Seller shall not be liable for any loss, including consequential loss or damages resulting from such delays.

4.3 The Seller shall not be liable for any delay in delivery or non-delivery of the Goods caused by any circumstances beyond the Seller's control, including without limitation any Act of God, explosion, fire, flood, war, hostilities, accident, delay in the delivery, or non-delivery by the Seller's suppliers, breakdowns or accidents to machinery, labour strike or dispute, order of decree of any court, or action of any Governmental authority and, on the occurrence of any of the above events, the Seller reserves the right to cancel or suspend the whole or part of any delivery.

4.4 Where the Seller concludes the contract of carriage and/or insures the Goods in transit, the seller shall be deemed to be acting solely as the Buyer’s agent and sections 32(2) and 33(3) of the Sale of Goods Act 1979 shall not apply.

4.5 If the Goods or any part of thereof are damaged or lost while in the custody of a carrier, the Seller will, at its sole option, either replace such Goods or part thereof, or refund to the Buyer the cost or price of the same.

4.6 The Seller shall not be liable for the non-delivery of a whole consignment of the Goods, unless the Buyer informs the Seller in writing within twenty days of the date of the invoice.

4.7 The Seller shall  not be liable for damage to the Goods or loss of part of a consignment unless the delivery note is endorsed accordingly and the Buyer notifies the Seller within forty-eight hours of delivery and confirms such notification in writing within five days.

4.8 Risk or loss or damage to the Goods shall pass to the Buyer at the time of delivery.

 

 5. Payment

 

5.1 Payment for the Goods shall be made in full without deduction or set off within thirty days of the final day of the month in which the Goods are invoiced by the Seller.

5.2 The Seller shall have the right to claim and be paid interest at the rate of four percent per annum above the Base Rate for the time being of Lloyds Bank plc, calculated on a day-to-day basis, on all sums due to the Seller and unpaid for the period from the date upon which payment is due, until the date upon which payment is made, both before and after any judgement, but nothing herein shall entitle the Buyer to withhold or delay any payment due to the Seller after the date upon which it falls due, or in any way prejudice or affect the Seller’s rights in relation to the said non-payment.

5.3 The Seller may at any time require the Buyer to make payment in advance of delivery.

5.4 Should the Buyer fail to make payment by the due date or when required, the Seller reserves the right without prejudice to any other remedy which it may have to cancel this contract and/or any other contract between the Buyer and the Seller and/or to suspend delivery until payment shall have been made.

5.5 Time for payment shall be of the essence.

5.6 No payment shall be deemed to have been received until the Seller has received cleared funds.

 

 6. Retention of Title

 

6.1 The title to the Goods shall not pass to the Buyer until all sums due or owing by the Buyer to the Seller on any account whatsoever, (including the contract for the supply of the Goods), have been paid in full.

6.2 So long as property in the Goods shall remain in the Seller, the Buyer shall hold the Goods on a fiduciary basis as the Seller's bailee and the Goods shall be set aside from the Buyer's general stock of Goods and shall be marked with an indication that they remain the property of the Seller.

6.3 If the Buyer shall commit any breach of its obligations or shall make any default in payment of any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if any resolution or petition to wind up the Buyer shall be presented or passed or an Administrative Receiver be appointed of all or any of its assets, then in each case the Seller shall have the right with or without prior notice at any time to retake possession of the whole or any part of the goods (and for that purpose to go onto any premises occupied by the Buyer or any subsidiary parent or associated company of the Buyer) to the value of all sums due to the Seller, without prejudice to any other remedy of the Seller.

6.4 The Seller shall be entitled to maintain an action for the price of the Goods, notwithstanding that title in the Goods may not have passed to the Buyer.

6.5 The Buyer shall be entitled to sell in the ordinary course of its business any of the Goods which are the property of the Seller, on condition that the Buyer shall hold on trust for and on demand pay or transfer to the Seller (to the extent of any monies due to the Seller) the proceeds of such sale and all claims that the Buyer may have against its purchaser as a result of such sale.

6.6 Where the Seller is unable to determine whether any Goods are the goods in respect of which the Buyer's right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kinds sold by the Seller to the Buyer in the order in which they were invoiced to the Buyer.

 

 7. Guarantee

 

7.1 If the Goods prove on inspection to be defective in material or workmanship, the Seller undertakes at its option to replace the same or refund to the Buyer the price of the Goods and in no circumstances will liability exceed the cost of replacement or the price paid by the Buyer for the Goods.

7.2 The liability of the Seller shall only apply to defects that appear under proper use and under conditions of operation not more onerous than those declared to the Seller and, in particular, shall not apply to defects which arise from the Buyer’s neglect, misuse or from normal wear and tear.

7.3 The Buyer shall give the Seller a reasonable opportunity to examine the defective Goods and the Buyer (if asked to do so by the Seller) shall return the Goods the Seller's place of business for the examination to take place there.

7.4 Any goods returned to the Seller and replaced by the Seller shall be the property of the Seller.

7.5 The Seller's liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the Goods and, save as provided in this clause, the Seller shall not be under any liability, whether in contract tort or otherwise, in respect of defects or injury.

7.6 Complaints by the Buyer in respect of the Goods alleged to be defective shall be made within 28 days of delivery and shall not entitle the Buyer to withhold or set off payments due the Seller.

 

 8. Termination

 

8.1 If the Buyer shall commit any breach of its obligations under this or any other contract, or shall make any default in payment of any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if any resolution or petition to wind up the Buyer shall be presented or passed, or if an Administrative Receiver be appointed of all or any of its assets, then in each case the Seller shall have the right forthwith to determine the contract and to cancel any outstanding delivery without prejudice to any other remedy.

8.2 The Buyer shall not be entitled to cancel this contract without the consent of the Seller which, if given, shall be deemed to be on the express condition that the Buyer shall indemnify the Seller against all loss, damage, claims or actions arising out of such cancellation.

 

 9. Miscellaneous

 

9.1 The contract between the Seller and the Buyer for the supply of goods shall be governed and constructed in accordance with the Laws of England and the Buyer agrees to submit to the jurisdiction of the Courts of Law in England in respect thereof.

9.2 No forbearance or indulgence shown or granted by the Seller to the Buyer shall in any way affect or prejudice the right of the Seller against the Buyer or be regarded as a waiver of these Conditions.    

9.3 The parties to the contract do not intend that any term of the contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

Take Two Multi-Pair Offer 2021 - terms and conditions 

 

1) Qualifying purchases of two pairs of lenses placed and accepted by us before 25th November 2021 will be subject to promotional pricing as set out in the offer sheet.

2) To qualify for this promotion, both pairs of lenses must be Crizal UV or Optifog and for the same patient. Uncoated and hard coated lenses are excluded.

3) If you would like to be included on our online store locator for this promotion, you must tell us that you will be participating (you can do this by responding to the form fill that we will send to you). If you respond to our form fill to confirm that you will be participating, this is a legally binding commitment to pass the promotion on to your customers. If you aren’t included in our online store locator you can still participate in this promotion.

4) Ordering platforms

Essilor e-Store
i) Both orders must be placed on the same module: On the Rx orders module with a voucher code, or if you would prefer you can order a first pair and copy your order number into the voucher code field when you order the second pair. This will link both pairs. Or alternatively on the promotions module by linking both pairs, no voucher code needed.

Essilor Glazing
i) Order both pairs through the same platform selecting ‘frame to follow’ or send both pairs manually. We will supply a voucher code pad and stickers, please attach the sticker to your order.
Through another Laboratory
ii) You need to use a voucher code to link your orders. We will supply a voucher code pad containing voucher code stickers. The sticker must be attached to your order.

5) The net price to which the discount will be applied is that of the pair with the lowest catalogue price.

6) The free of charge lenses are as specified on the offer sheet, variations charged at net price (if like for like) or full price otherwise.

7) One and ones* are included, you must link both right lenses as a multi-pair and start a new multi-pair for both left lenses.

8) The available time frame for ordering a second pair is 90 days with an absolute cut off date of 25th November 2021 for first and second pairs. There is no grace period thereafter.

9) Orders cannot be linked retrospectively.

10) Xperio tint / Xperio mirror lenses can only be ordered and supplied as a pair (no single
lenses) as per our standard product catalogue.

11) Glazing charges are available at your usual rate.

12) The promotion cannot be used in conjunction with any other offer.

13) Please note that charges on the despatch note may be incorrect - always refer to your invoice
for the correct pricing. Promotional pricing will disappear from despatch notes in 2021.

14) This promotion cannot be used for single lens orders.

15) Specialised lenses and Specialised Rx lenses are excluded from the promotion.

16) UK Express is not available with this promotion.

17) Essilor reserves the right to amend these Terms and Conditions at any time.

18) Please check: https://ecp.essilor.co.uk/supporting-you/take-two for the most up to date offer sheet and terms and conditions.

*A one and one is when a pair of lenses needs to be split over two orders due to a difference in lens material or lens design in the right and the left lenses.

Gleneagles Promotion 2021 - terms and conditions 


1) Promotional Period: The promotion will run from 8am on 1st February to midnight on 30th June 2021.

2) Eligibility: This promotion is exclusively available to Essilor customers aged 18+ who buy qualifying lenses directly from Essilor or from a participating wholesaler in the UK (England, Scotland, Wales and Northern Ireland) and Republic of Ireland. Excludes glazers and wholesalers. A list of participating wholesalers can be found here.

3) To enter the promotion, your Business Development Manager will need to enrol you during the promotional period, there is no self-registration mechanism. Business Development Manager’s must add your details to promotional campaign that sits within the CRM system. Entry will be completed following discussion about the promotion and an explanation of the mechanics and if you agree to participate. Only registered customers can enter. Entries made are per individual ordering account number, each purchase of qualifying lenses will generate points. If your business is part of a group, we will add your qualifying points together and divide them between the number of practices with the business but there is a maximum of 2 places per business. The points table can be found here.

4) Essilor will measure and record the data monthly. For direct accounts this will be second Friday of every month and for indirect accounts this will be the third Friday. The sales data measured by Essilor is based on lenses ordered and invoiced within the promotion period.

5) Only Crizal UV and Optifog are qualifying lenses. The promotion excludes uncoated and all other coatings.

6) Any registration for this promotion must be on behalf of the key decision maker of that practice. It is the responsibility of every employee to seek permission from senior management of their employer prior to agreeing to participate . The Practice will be required to nominate the recipient of any prizes awarded to it, the recipient must be aged at least 18 years. Nomination must be made within one month of notification of any prize win. One place must be given to key decision maker of that practice.

7) Income tax may be payable on the value of any prize awarded as a result of this promotion and any tax liability shall be that of the recipient. National insurance may be payable on the value of any prizes awarded to employees and any NIC liability shall be that of the employing Practice. The Practice will be responsible for any employer reporting obligations in respect of tax and NIC. Information regarding the cost per person can be obtained from the Promoter shortly after the trip. The Promoter accepts no responsibility for tax or NIC reporting or liabilities.

8) There are four ways to win a place at the event: The top ten Practices with the highest points accumulation will win two places free of charge. The top ten Practices with the highest personalised lens points accumulation will win two places free of charge. The top ten Practices with the highest Varilux with Transitions points accumulation will win two places free of charge. The next thirty Practices with the highest points accumulation who didn’t qualify for free places, will receive one free place and the chance to purchase an additional place at subsidised cost of £400. This is based on one room per winning business. To calculate the scores for the personalisation prizes, we will monitor all orders that include an eyecode element (Including Varilux X4D) and / or an AVA element and allocate 20 points per pair per personalisation. All prize categories are monitored separately so you may score points towards each category.

9) There will be a maximum of 120 places available.

10) All winners will be notified within 10 working days of the promotion closing date by email. This will also be followed up by a phone call from the Business Development Manager.

11) Limited to one entry and prize per practice.

12) Prize: The prize includes three nights’ accommodation at Gleneagles Hotel, Auchterarder, Scotland from 7th - 10th September 2021. Accommodation is based on one double occupancy bedroom per winning entry, additional accommodation can be purchased at cost price subject to availability. Pre-planned activities, transfers to activities and meals are included. Activities will be confirmed prior to the accommodation dates and will be subject to Covid-19 regulations. There will be a business meeting on the morning of 8th September for which decision makers are required to attend. Domestic transfers (travel to and from Gleneagles) are excluded.

13) The prize excludes anything not specified in these Terms and Conditions, including but not limited to additional meals, gratuities and activities.

General:

14) The names of the winning practices will be published on www.ecp.essilor.co.uk during July 2021. Practices can object to disclosure, or request that disclosure be limited in scope by contacting marketing@essilor.co.uk. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.

15) Details of winning practices may be used for publicity purposes in the optical press and on www.ecp.essilor.co.uk if given permission by the winners.

16) There are no cash or other alternatives in whole or in part to the stated prizes, except in the event of circumstances outside its control, the Promoter reserves the right to substitute prize alternatives of equal or greater value. The prize is non-transferable.

17) If fulfilment or any element of this promotion will be delayed or affected due to the continuing Covid-19 pandemic and resulting Government restrictions, all entrants affected will be contacted by the Promoter and kept updated of any unavoidable changes to the promotional dates, revised fulfilment dates or prize.

18) Unless otherwise agreed in writing by the Promoter the prizes will only be awarded directly to Practice owners/decision makers and not to the employee registering for the promotion.

19) In the event of any dispute regarding the rules, conduct or the results of this promotion, the decision by the Promoter shall be final.

20) The Promoter reserves the right to disqualify any applicant if it has reasonable grounds to believe the applicant has breached any of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means.

21) In the event that any applicant is disqualified from the promotion or rejects the prize, the Promoter will offer the prize to the next customer with the highest points value. The process will repeat until an eligible winner is able to claim the prize.

22) If a winner has been awarded a prize and subsequently closes their Essilor account or reduces their spend by more than 50% or more in 3 months prior to the 7th September, Essilor reserves the right to withdraw the prize without compensation and select another winner using the same methodology as described above.

23) If a credit account is unsettled or subject to legal proceedings at any time from the end of the promotion up until the event date, the Promoter reserves the right to withdraw places without compensation.

24) In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.

25) The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

26) If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

27) Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction unless you live in Ireland or in another part of the UK, in which case your local courts will have jurisdiction.

Customer survey - terms and conditions 

 

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the terms and conditions and by participating, all entrants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter: Essilor Ltd Cooper Rd, Thornbury Bristol BS35 3UW
 

1) This prize draw is open to anyone who completes the customer survey in the UK and Ireland aged 18 years or over, except employees of Essilor Limited, their families, agents or anyone else professionally associated with the draw.

2) Entry into this prize draw closes at 23:59 pm on 2nd December 2020.

3) Late, illegible, incomplete, defaced or corrupt entries or entries sent through agencies and third parties will not be accepted. The promoter is not responsible for technical problems with its survey.

4) The prize is a £200 gift voucher of your choice.

5) There are no cash or other alternatives in whole or in part to the stated prizes, except in the event of circumstances outside its control, the Promoter reserves the right to substitute prize alternatives of equal or greater value. 

6) Winner selection and notification: The winner will be selected at random under independent supervision and notified by email within 7 working days of the prize draw closing date.  

7) Winners will have 14  calendar days to contact the Promoter to claim their prize. The winner will need to provide their a practice address. In the event that winner does not respond or does not wish to take up the prize the Promoter reserves the right to select another winner using the same methodology as above.

8) The Promoter will send the prize to the winner within 28 calendar days of the draw by first class post.

9) Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter and accordingly the Promoter may at its absolute discretion vary or amend the promotion or provide a different prize of equivalent or higher value and the entrant agrees that no liability shall attach to the Promoter as a result thereof. The Promoter will endeavour to ensure that the winner is not unnecessarily disappointed.

10) Unless otherwise agreed in writing by the Promoter the prizes will only be awarded directly to the winners nominated by their employer.

11) The winning practice name and county can be obtained by contacting the marketing team at Essilor Ltd, Cooper Road, Thornbury, Bristol, BS35 3UW by 21st December 2020.

12) The laws of England and Wales apply to this promotion and the courts of England and Wales will have jurisdiction.

13) The Promoter will only use the personal details supplied for the administration of the prize draw and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation.

The Promoter’s Privacy Policy ›

14) The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this prize draw or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

15) Income tax may be payable on the value of any prize awarded as a result of this prize draw and any tax liability shall be that of the recipient. National insurance may be payable on the value of any prizes awarded to employees and any NIC liability shall be that of the employing Practice. The Practice will be responsible for any employer reporting obligations in respect of tax and NIC. Information regarding the cost per person can be obtained from the Promoter shortly after the prize draw closes. The Promoter accepts no responsibility for tax or NIC reporting or liabilities.

16) In the event of any dispute regarding the rules, conduct or the results of this promotion, the decision by the Promoter shall be final.