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For eye care professionals

Crizal Prevencia guarantee

Ensuring your patients are happy with their lenses

 

Claims Procedure/Terms and Conditions


1. The guarantee is offered at the discretion of the practitioner. Other than the equivalent replacement pair of Eye Protect System with Crizal Forte UV lenses and glazing (if it was part of the original order) Essilor offer NO offer refund or credit.
2. The Crizal Prevencia powered by Eye Protect System is valid for Varilux S series, Varilux E series and Essilor Eyezen orders and is only valid on Crizal Prevencia powered by Eye Protect System lenses.
3. The Crizal Prevencia powered by Eye Protect System guarantee applies only to the Crizal Prevencia element of the lenses and not to any lens design or frames.
4. If a consumer is not satisfied with their Crizal Prevencia powered by Eye Protect System lenses, they have 60 days from date of spectacle despatch to return them to your practice and claim a replacement pair of Eye Protect System with Crizal Forte UV lenses. You then have 100 days from the date of the original order to return them with this claim form to Essilor. No cash alternative available.
5. The consumer must return the Crizal Prevencia powered by Eye Protect System lenses to the store along with the corresponding receipt.
6. A claim form must be accurately and fully completed by the dispenser clearly stating the reason for return. The lenses must be sent with the claim form.
7. The claim form also constitutes the order form for the replacement pair.
8. It is the responsibility of the dispenser to pass the necessary refunds, credits or reversals to the consumer or medical scheme involved.
9. The replacement pair of Eye Protect System with Crizal Forte UV lenses will be the same design, prescription and index as the original pair of Crizal Prevencia powered by Eye Protect System lenses ordered.
10. No exchange will take place if the lenses have been scratched, damaged or broken in any way.
11. Offer does not apply to lenses other than Crizal Prevencia powered by Eye Protect System lenses.
12. The purchase of a pair of Crizal Prevencia powered by Eye Protect System lenses from a participating practice implies the acceptance of these terms and conditions.

Claim forms

Crizal Prevencia claim form

To swap your patients Crizal Prevencia lenses, please complete this form and return.

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