Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Read more about the individual cookies we use and how to recognise them by clicking here.
By clicking "Allow Cookies" you agree to such use. Read more about the individual cookies we use, how to recognise them and how to withdraw your consent by clicking here.
For eye care professionals

Consumer satisfaction guarantees

Ensuring your patients are happy with their lenses

Lens guarantees

Varilux guarantee

The Varilux Guarantee offers you the reassurance that should your patient experience non adaptation to their new Varilux lenses, Essilor Ltd will credit your account. Their guarantee starts from the date of despatch of their new lenses and extends for a full 60 calendar days.


Read the Varilux adaptation guarantee ›

Xperio Polarised guarantee

If your patient isn’t 100% happy with their new Xperio Polarised lenses, we will replace them with the equivalent tinted lenses. Their guarantee starts from the date of despatch of their new lenses and extends for a full 60 calendar days.


Read the Xperio try it risk free guarantee ›

Essilor Eyezen guarantee

The Essilor Eyezen Guarantee offers you the reassurance that should your patient experience non-adaptation with their new Essilor Eyezen lenses, Essilor Ltd will replace the Essilor Eyezen lenses in question for the equivalent single vision lenses. If a patient is not satisfied with their Essilor Eyezen lenses, they have 60 calendar days from Essilor’s despatch date to return them to your practice and claim a replacement single vision pair. 


Read the Essilor Eyezen guarantee ›

Transitions Love 'em or leave 'em guarantee

If your patient isn’t 100% happy with their new Essilor Crizal Transitions lenses, we will replace them with the equivalent lenses. Their guarantee starts from the date of despatch of their new lenses and extends for a full 60 calendar days. If they don’t love them in that time, they are free to leave them and revert to clear lenses.
 

Read the Transitions Love 'em or leave 'em guarantee ›

Crizal scratch guarantee

Crizal Prevencia, Crizal Sapphire UV and Optifog UV lenses come with a special two year guarantee which covers scratching and manufacturing defects. All Crizal UV and Optifog UV lenses come with a two year guarantee which covers manufacturing defects.


Read the Crizal scratch guarantee ›

Crizal Prevencia guarantee

If a patient is not satisfied with their Crizal Prevencia powered by Eye Protect System lenses, they have 60 calendar days from the date of spectacle despatch to return them to your practice and claim a replacement Crizal Sapphire UV with Eye Protect System lenses
 

Read the Crizal Prevencia guarantee ›

General terms and conditions

Terms and conditions that apply to all consumer satisfaction guarentees in addition to each branded guarantees.

 

Read general terms and conditions ›

 

Frame guarantees

Bolon Eyewear guarantee


Read the Bolon Eyewear guarantee ›

Société des Lunetiers guarantee


Read the Société des Lunetiers guarantee ›