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For eye care professionals

Crizal Prevencia powered by Eye Protect System guarantee

Specific terms and conditions

 

1. The lenses must have been collected and worn by the patient.
2. The patient must return the lenses to the practice along with the corresponding receipt.
3. No replacement will take place if the lenses have been damaged from abuse or broken in any way.
4. A claim form must be accurately and fully completed by the dispenser clearly stating the reason for return. The lenses must be sent with the claim form.
5. For lenses originally supplied glazed by Essilor, the replacement pair will be glazed free of charge.
6. The guarantee does not cover glazing errors, mistakes or any other damage caused by third party suppliers prior to the lenses being collected and worn by the patient.
7. Guarantee applies only to the guarantee element of the stated lens guarantee and not to any frames or surfacing charges.
8. The purchase of a pair of guarantee qualifying lenses from a participating practice implies the acceptance of these terms and conditions.
9. The Crizal Prevencia powered by Eye Protect System guarantee is valid for Varilux X series, Varilux E series and Essilor Eyezen orders and is only valid on Crizal Prevencia powered by Eye Protect System lenses.
10. The Crizal Prevencia powered by Eye Protect System guarantee applies only to the Crizal Prevencia element of the lenses.
11. If a patient is not satisfied with their Crizal Prevencia powered by Eye Protect System lenses, they have 60 days from Essilor’s despatch date to return them to your practice and claim a replacement Crizal Sapphire UV with Eye Protect System pair. You then have 100 days from the date of the original order to return them with this claim form to Essilor.
12. The replacement Crizal Sapphire UV powered by Eye Protect System lenses will be the same material, design, prescription and index as the original pair of Crizal Prevencia powered by Eye Protect System lenses ordered.
13. The claim form also constitutes the order form for the replacement pair, unless the lenses have been re-ordered through e-Store.
14. No credit will be given for any lenses returned under this guarantee. There are no cash alternatives available.
15. No exchange will take place if the lenses have been scratched.

Return Forms

Crizal Prevencia powered by Eye Protect System form

The guarantee offers your patients 60 days satisfaction grace. If your patient is not satisfied with their lenses, please complete the following form and send it.

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