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For eye care professionals

Essilor Eyezen guarantee

Specific terms and conditions


1. The Essilor Eyezen guarantee is valid for Essilor Eyezen lenses and covers the following lenses:

  • Essilor Eyezen Start (Replacement lenses - Single vision)
  • Essilor Eyezen Boost 0.40 / 0.60 / 0.85 / 1.10 (Replacement lenses -  Essilor Eyezen Start / Single vision)

2. The Essilor Eyezen guarantee applies only to the Eyezen element of the Essilor Eyezen lenses.
3. If a patient is not satisfied with their Essilor Eyezen lenses, they have 60 days from Essilor’s despatch date to return them to your practice and claim a replacement single vision pair. You have 100 days from the despatch date to return them with a completed claim form to Essilor.
4. The replacement single vision lenses will be the same coating, material, prescription and index as the original pair of Essilor Eyezen lenses ordered.
5. The claim form also constitutes the order form for the replacement pair, unless the lenses have been re-ordered through e-Store.
6. No credit will be given for any lenses returned under this guarantee. There are no cash alternatives available.
7. No exchange will take place if the lenses have been scratched.


Return Forms

Essilor Eyezen claim form

To swap your patients Essilor Eyezen lenses, please complete this form and return.

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