Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Read more about the individual cookies we use and how to recognise them by clicking here.
By clicking "Allow Cookies" you agree to such use. Read more about the individual cookies we use, how to recognise them and how to withdraw your consent by clicking here.
For eye care professionals

Transitions Love ‘em or leave ‘em guarantee

Specific terms and conditions


1. The lenses must have been collected and worn by the patient.
2. The patient must return the lenses to the practice along with the corresponding receipt.
3. No replacement will take place if the lenses have been damaged from abuse or broken in any way.
4. A claim form must be accurately and fully completed by the dispenser clearly stating the reason for return. The lenses must be sent with the claim form.
5. For lenses originally supplied glazed by Essilor, the replacement pair will be glazed free of charge.
6. The guarantee does not cover glazing errors, mistakes or any other damage caused by third party suppliers prior to the lenses being collected and worn by the patient.
7. Guarantee applies only to the guarantee element of the stated lens guarantee and not to any frames or surfacing charges.
8. The purchase of a pair of guarantee qualifying lenses from a participating practice implies the acceptance of these terms and conditions.
9. The Love ‘em or Leave ‘em guarantee is valid for Essilor Transitions orders with Crizal UV and covers the following lenses:

Replacement Transitions Lenses
10. The Love ‘em or Leave ‘em guarantee applies only to the photochromic element of the Crizal UV Transitions lenses.
11. If a patient is not satisfied with their Crizal UV Transitions lenses, they have 60 days from Essilor’s despatch date to return them to your practice and claim a replacement pair. You have 100 days from the despatch date to return them with a claim form to Essilor.
12. The replacement pair will be the same coating, material, design, prescription and index as the original pair of Crizal UV Transitions lenses ordered.
13. The claim form also constitutes the order form for the replacement pair, unless the lenses have been re-ordered through e-Store.
14. No credit will be given for any lenses returned under any of these guarantees. There are no cash alternatives available.
15. No exchange will be made if the lenses have been scratched.

Return forms

Transitions guarantee form

If your patient isn’t 100% happy with their new Essilor Crizal Transitions lenses, we will replace them with the equivalent lenses. Please complete the following form and send it.

Download now