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For eye care professionals

Varilux adaptation guarantee

Specific terms and conditions

 

1. The Varilux guarantee is valid for Varilux lenses.
2. The Varilux guarantee applies only to the varifocal element of the Varilux lenses.
3. If a patient is not satisfied with their Varilux lenses, they have 60 days from Essilor’s despatch date to return them to your practice. You have 100 days from the despatch date to return them with a completed claim form to Essilor.
4. The practice must complete the Varilux adaptation decision tree which can be found in the product information guide or online at ecp.essilor.co.uk to qualify the lens as a true Varilux non-adaptation.
5. It is the responsibility of the dispenser to provide and pass the necessary refunds, credits or reversals to the patient or medical scheme involved.

Return forms

Direct Varilux guarantee form

The Varilux guarantee offers your patients 60 days satisfaction grace. If your patient does not adapt to a Varilux lens, please complete the following form and send it.

Download now

Indirect Varilux guarantee form

The Varilux guarantee offers your patients 60 days satisfaction grace. If your patient does not adapt to a Varilux lens, please complete the following form and send it.

Download now