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For eye care professionals

Varilux adaptation guarantee

The Varilux Guarantee offers you the reassurance that should your patient experience non adaptation to their new Varilux lenses, Essilor Ltd will credit your account. Their guarantee starts from the date of despatch of their new lenses and extends for a full 60 calendar days.
 

1. When does this guarantee apply?

 

a. The lenses must have been collected and worn by the consumer.
b. The Varilux guarantee is valid for Varilux lenses only purchased in the UK or Republic of Ireland.
c. The Varilux guarantee applies only to the varifocal element of the Varilux lens.
d. If the consumer is not satisfied with their Varilux lenses, they have 60 days from the date of dispatch to return the lenses to your practice. Consumers can obtain the date of dispatch from your practice.
e. As the optician, you have 100 days from the date of dispatch to return the lenses to Essilor.
f. Essilor’s guarantee is issued in addition to and not in substitution for the consumer’s statutory rights relating to faulty or misdescribed goods or services.

 

2. When does the guarantee not apply?

 

a. The Varilux guarantee does not cover measurement or glazing errors, mistakes or any other damage caused by third party suppliers prior to the lenses being collected and worn by the patient
b. This guarantee does not cover any manufacturing defects or damage to the frame.
c. Essilor Ltd has the rights to withdraw or amend these terms and conditions, at any stage, but will always endeavour to minimise the effect to consumers in order to avoid undue disappointment.

 

3. What does the guarantee offer?

 

a. A credit will be given for any lenses returned under this guarantee.
b. It is the responsibility of the optician to provide and pass the necessary refunds, credits or reversals to the consumer or medical scheme involved.
c. For lenses originally supplied glazed by Essilor, the replacement pair will be glazed free of charge.

 

4. How to make a claim under the guarantee?

 

a. The lenses cannot be sent to Essilor by the consumer directly.
b. The consumer needs to return the lenses to your practice with proof of purchase.
c. A member of the practice must complete the Varilux adaptation decision tree which can be found in the product information guide or online at ecp.essilor.co.uk to qualify the lenses as a true Varilux non adaptation.
d. Upon assessment of the lenses, the relevant claim form must be accurately and fully completed, with the reason for return clearly stated.
e. The guarantee is provided by Essilor Ltd, Cooper Road, Thornbury, BS35 3UW.
f. The consumer’s statutory rights are not affected by the guarantee.

Return forms

Direct Varilux guarantee form

The Varilux guarantee offers your patients 60 days satisfaction grace. If your patient does not adapt to a Varilux lens, please complete the following form and send it.

Download now

Indirect Varilux guarantee form

The Varilux guarantee offers your patients 60 days satisfaction grace. If your patient does not adapt to a Varilux lens, please complete the following form and send it.

Download now